FAQ

TAXES

Will I be charged sales tax?

Yes, taxes will be charged on each order. 

PAYMENT METHODS

What are your accepted payment methods?

We accept Visa, MasterCard, Discover, and American Express. For your protection, we screen orders for potential fraud. Please ensure that your billing address matches that of your payment method to avoid delays in order processing.

TRACKING ORDERS

Can I check the status of my order?

Email confirmation will be sent to your provided email once your product has shipped. All orders ship from Utah. 

CHANGES & CANCELLATIONS

Can I make changes or cancel my order before it ships?

If you need to make changes or cancellations please contact us here. 

RETURN POLICY

Do we accept returns?

We accept returns within 30 days for any reason. Please contact us if you require a return. Our customer service team is available Monday through Friday 8:00am – 6pm MST. We will respond within 24 business hours.  

DAMAGED PRODUCT

What do I do if my product is damaged?

Take a picture of the damaged area(s) and send them to bryce@lastmilelogistix.com and please include your order number. Pictures are required to process a damaged return. A customer service representative will contact you with further instructions once the email has been submitted.

NON-RETURNABLE ITEMS

What items cannot be returned?

Any items that have been worn/used or washed cannot be returned for a refund nor exchanged.